pko99 Privacy Policy

Introduction

pko99 ("we", "us", "the Platform") operates the online betting and casino platform accessible at pko99.bio. This Privacy Policy describes how pko99 collects, uses, stores, and protects personal data provided by users ("you", "Player") of the platform. This policy applies to all users who access or register on the pko99 platform, regardless of the device or method used to access it.

pko99 is committed to safeguarding the privacy of every player on its platform. We process personal data only to the extent necessary to provide a secure, compliant, and high-quality betting and gaming experience. We do not sell your personal data to any third party for marketing or commercial purposes. Our data practices are guided by the principles of data minimisation, purpose limitation, and transparency.

What Personal Data We Collect

pko99 collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browser, and from third-party service providers (such as payment processors and KYC verification services). The categories of data we collect are described below.

How We Use Your Personal Data

pko99 uses the personal data it collects solely for legitimate operational and compliance purposes directly related to the provision of the platform. The specific purposes for which we process your data are listed below.

• To create and manage your pko99 account, including verifying your identity and age at registration.
• To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT.
• To comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations, including verifying the source of funds where required.
• To detect and prevent fraud, cheating, account takeover, and other security threats to the platform or its users.
• To provide personalised gaming recommendations, bonus offers, and promotional communications where you have consented to receive them.
• To operate the responsible gaming tools available in your account settings, including tracking deposit limit usage and self-exclusion status.
• To investigate and resolve disputes, complaints, and support requests, and to maintain records of customer service interactions as required by our internal audit processes.

pko99 does not use your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by law. Where we need to use your data for a new purpose that was not contemplated at the time of collection, we will notify you and, where required, obtain your consent.

Legal Basis for Processing

pko99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contract performance: processing necessary to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and game provision.
• Legal obligation: processing required to comply with applicable law, including AML/KYC regulations, financial reporting obligations, and any lawful requirement of a competent authority.
• Legitimate interests: processing necessary to protect the security of the platform, detect fraud and abuse, resolve disputes, and maintain our audit records — where these interests are not overridden by your privacy rights.
• Consent: processing based on your explicit consent, such as sending promotional emails or SMS messages about bonuses and new games. You may withdraw consent at any time by contacting [email protected].

How We Share Your Data

pko99 does not sell, rent, or trade your personal data to third parties for any commercial or marketing purpose. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

Trusted Service Providers

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, USDT gateway providers) — receive your payment details solely to process transactions on your behalf.
• KYC and identity verification providers — receive identity documents and personal information solely to verify your age and identity as required by our compliance obligations.
• Game software providers (Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and others) — may receive anonymised session data necessary to deliver their game content to you within the platform.
• Fraud detection and security analytics providers — receive device and behavioural data on an anonymised or pseudonymised basis to identify suspicious activity patterns.

Legal and Regulatory Disclosures

pko99 may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure to the extent we are legally permitted to do so. All third parties with whom we share your data are contractually required to process it only for the purposes described above and to implement appropriate technical and organisational security measures.

Cookies and Tracking Technologies

pko99 uses cookies and similar tracking technologies on its platform to ensure correct functionality, improve user experience, and gather anonymous usage analytics. The types of cookies used are described below.

• Essential cookies: required for the platform to function correctly — these include session authentication tokens and security cookies. They cannot be disabled without preventing you from using the platform.
• Preference cookies: store your language preference and display settings so they are retained between sessions. These are optional and can be cleared via your browser settings.
• Analytics cookies: collect anonymous data about how users navigate the platform — which pages are visited, how long sessions last, and which features are used most. This data helps us improve the platform experience. No personally identifiable information is included in analytics data.

You can control cookie preferences through your browser settings. Please note that disabling essential cookies will impair or prevent your ability to use the pko99 platform. pko99 does not use advertising cookies or sell cookie-derived data to advertising networks.

Data Security Measures

pko99 takes data security seriously and implements multiple layers of technical and organisational controls to protect your personal data against unauthorised access, loss, destruction, or alteration. Our key security measures are described below.

Despite our best efforts, no data transmission over the internet or data storage system is entirely free from risk. If you believe your pko99 account or personal data has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to secure your account.

Data Retention

pko99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data, transaction records, and KYC documentation are retained for a minimum of five years following account closure to comply with anti-money laundering legislation and financial record-keeping requirements. Gaming history is retained for a minimum of three years for dispute resolution and responsible gaming compliance purposes.

Where your personal data is no longer required for any lawful retention purpose, pko99 will securely delete or anonymise it. Communications and support records are retained for two years from the date of the last interaction. Where you have withdrawn consent for marketing communications, we will retain only the minimum data required to suppress future marketing to you.

Your Data Rights

As a user of the pko99 platform, you have a number of rights in relation to your personal data. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. pko99 will respond to all valid requests within 30 days.

Please note that some of these rights are qualified or limited by applicable law and by pko99's legal obligations. For example, we cannot delete account or transaction records that we are required by law to retain. We will always explain clearly if a right cannot be exercised in full in your specific circumstances and will tell you what alternative steps are available.

Protection of Minors

pko99 is strictly an adult platform intended for users aged 21 and above. pko99 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If pko99 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, that data will be deleted immediately, the associated account will be permanently closed, and any funds held in the account will be returned to the payment method used for deposit. If you are a parent or guardian and believe your child has registered on the pko99 platform, please contact us immediately at [email protected].

Third-Party Links and Services

The pko99 platform may reference third-party game providers or payment services. pko99 is not responsible for the privacy practices of any third-party service whose interface or content you access through or in connection with the platform. Each third-party provider operates under its own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with. This Privacy Policy applies only to data collected directly by pko99 in connection with your use of the pko99 platform.

Marketing Communications

pko99 may send you promotional communications about bonuses, new games, seasonal promotions (such as Eid special offers or BPL cricket promotions), and platform updates. We will only send marketing communications where you have explicitly consented to receive them at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe" or by updating your communication preferences in your account settings. Please allow up to 5 business days Bangladesh Standard Time for your opt-out to take effect. Opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, or security alerts.

Changes to This Privacy Policy

pko99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where practicable, notify registered players via the email address held on their account. Your continued use of the platform after any change constitutes your acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy periodically to stay informed of how pko99 handles your personal data. The most current version of this policy is always available at /privacy-policy. If you have any questions about how a change to this policy affects you, please contact our support team before continuing to use the platform.

Contact Our Data Protection Team

If you have any questions, concerns, or requests regarding this Privacy Policy or pko99's data protection practices, please contact our dedicated support team. We will respond to all data-related enquiries within 30 days Bangladesh Standard Time.

Data protection contact (plain text — not a link): [email protected]. Please include your registered username, the nature of your request, and any relevant account reference. pko99 treats all data rights requests with strict confidentiality.